Refund Policy

1. Introduction

At Diplyzer, we are committed to providing top-notch analytics for financial markets. We strive to ensure that our customers are fully satisfied with our services. However, if you are not satisfied with your purchase, please review our refund policy below for guidance on how to proceed.

2. Refund Eligibility

Our refund policy is designed to provide fairness to our customers while protecting the resources required to run complex AI-powered analyses. We may issue a refund only if:

• The subscription is canceled within the first 7 days from the initial purchase date (for monthly and yearly plans), and the user has consumed minimal credits or processing resources (defined as having run fewer than 5 analysis queries on the platform). *(Note for EU/UK users: in accordance with consumer protection laws, you agree that your statutory 14-day right of withdrawal is waived once you begin active use/performance of the service by running an analysis).*
• The service has not been used or accessed, and there are major technical system failures or platform outages that cannot be resolved in a timely manner.
• The user has experienced critical platform bugs (such as billing errors or inability to access the platform) that were not caused by user error and were not addressed in our troubleshooting guides or FAQs.

3. AI System Limitations & Exclusions

Diplyzer utilizes advanced Large Language Models (LLMs) and automated data aggregation tools. Because of the nature of AI technology, you acknowledge and agree that the following do not constitute system defects, technical issues, or valid grounds for a refund:

• Occasional AI-generated errors, hallucinations, mathematical variations, or formatting issues in reports or chat responses.
• Delays, gaps, or temporary mismatches in third-party market data feeds.
• Disagreements with the analytical output, valuation models, pattern scans, or conclusions generated by the AI agent.

4. How to Request a Refund

To request a refund, please contact our support team at support@diplyzer.com. Please include the following details:

• Your full name and email address.
• A brief description of the reason for your refund request.
• Proof of purchase (such as an order number or transaction ID).

Once we receive your request, we will evaluate your eligibility based on the criteria mentioned above. If eligible, we will issue the refund through the payment method used to make the purchase.

5. Refund Process

All refunds will be processed in accordance with the policies and procedures of our payment gateway provider. Depending on the circumstances, refunds may take up to 7-10 business days to reflect in your account.

6. Non-Refundable Charges

While we strive to provide a satisfactory experience, the following charges are non-refundable:

• Any fees for additional services or products purchased through the platform.
• Subscription renewal fees after the 7-day refund window has passed.

7. Changes to This Refund Policy

We reserve the right to modify or update our Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

8. Contact Us

If you have any questions or concerns about this Refund Policy or your refund request, please do not hesitate to contact us at support@diplyzer.com.