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Refund Policy

Our refund policy and eligibility criteria

Last updated: January 2, 2025

1. Introduction

At Diplyzer, we are committed to providing top-notch analytics for financial markets. We strive to ensure that our customers are fully satisfied with our services. However, if you are not satisfied with your purchase, please review our refund policy below for guidance on how to proceed.

2. Refund Eligibility

Our refund policy is designed to provide fairness to our customers. Depending on your specific case, we may issue a refund if:

  • The subscription is canceled within the first 14 days from the purchase date (for monthly and yearly plans).
  • The service has not been used or accessed, and there are technical issues that cannot be resolved in a timely manner.
  • The user has experienced issues with the service that were not caused by user error and were not addressed in our troubleshooting guides or FAQs.

3. How to Request a Refund

To request a refund, please contact our support team at support@diplyzer.com. Please include the following details:

  • Your full name and email address.
  • A brief description of the reason for your refund request.
  • Proof of purchase (such as an order number or transaction ID).

Once we receive your request, we will evaluate your eligibility based on the criteria mentioned above. If eligible, we will issue the refund through the payment method used to make the purchase.

4. Refund Process

All refunds will be processed in accordance with the policies and procedures of our payment gateway provider. Depending on the circumstances, refunds may take up to 7-10 business days to reflect in your account.

5. Non-Refundable Charges

While we strive to provide a satisfactory experience, the following charges are non-refundable:

  • Any fees for additional services or products purchased through the platform.
  • Subscription renewal fees after the 14-day refund window has passed.

6. Changes to This Refund Policy

We reserve the right to modify or update our Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

7. Contact Us

If you have any questions or concerns about this Refund Policy or your refund request, please do not hesitate to contact us at support@diplyzer.com.